Satisfaction Guarantee
We offer a satisfaction guarantee; if you are not happy with your purchase and you've discussed dosing with our customer support team, you may be eligible for a full refund.
There are certain situations where only partial refunds are granted.
Returns (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vetcs.com.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vetcs.com and send your item to: VetCS, 3985 S. Lincoln Ave. Suite 206 Loveland, CO 80537.
Shipping:
To return your product, you should mail your product to: VetCS, 3985 S. Lincoln Ave. Suite 206 Loveland, CO 80537.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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